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SA8000 COMPLAINTS MANAGEMENT

In order to ensure that employees, customers, suppliers, and all stakeholders can actively contribute to the improvement of the Social Responsibility Management System, Cassioli allows for complaints and/or suggestions to be made. Complaints and/or suggestions must relate to facts and/or events of abuse, offense, or illegality in the workplace or related to it, and that are contrary to the principles of social responsibility of the SA8000 standard.

HOW TO MAKE COMPLAINTS:

EMPLOYEES

 

All employees can communicate complaints and/or suggestions to the Company in the following ways:

  • by sending an email to the dedicated mailbox SA8000@cassioli.com
  • by directly contacting the Workers’ Representative for SA8000 (RLS) during working hours or a member of the RSU
  • by depositing the complaint/suggestion form in the company’s “listening point” box, located under the stairs leading to the canteen (blank complaint/suggestion forms are available at the listening point)
  • by filling out the Google Forms complaint/suggestion form, which guarantees anonymity, by connecting to the link: https://docs.google.com/forms/d/e/1FAIpQLSekfMjh-s_OvKvjFE-kJUHoNWoD6xQkAE98H_3r5j2gtbnYxQ/viewform?usp=sf_link 
  • by communicating in writing directly to Bureau Veritas at the following address: Bureau Veritas Italia Spa – Certificazione Divisione all’Attenzione Responsabile CSR, Viale Monza, 347 – 20126 Milano, e-mail: csr@it.bureauveritas.com
  • by communicating in writing directly to the Accreditation Body at the address: Social Accountability Accreditation Services (S.A.A.S.) – 9 East 37th Street, 10th Floor, New York, NY 10016, Tel: (212) 391-2106, Fax: (212) 684-1515 or to the email address   saas@saasaccreditation.org
 
 

CUSTOMERS, SUPPLIERS AND STAKEHOLDERS

 

All customers, suppliers, and stakeholders can report complaints, non-conformities, or suggestions to Cassioli in the following ways:

Località Guardavalle 63,
Torrita Di Siena (Siena) 53049 Italy
Tel +39 0577 684511
Fax +39 0577 686084

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2024 © Cassioli Srl –  Cap. Soc. € 2.800.000,00 i.v. C.F., P. IVA e Iscr. Registro Imprese n. 00053160529 – P. IVA Int.le IT 00053160529

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